Shop Terms and Conditions

Collection – You are able to pick up your purchase from the gallery (292 Karangahape Road, Tāmaki Makaurau) during opening hours: Tuesday-Friday 10am-6pm and Saturday 11am-4pm.

Shipping – We use NZ Post Courier Services which ship around Aotearoa New Zealand. All orders aim to be processed by our staff within four days. Delivery times are subject to change and dependent on item availability. You will receive notifications directly from NZ Post when the courier for your item is booked.

If you would like us to ship your order from Artspace Aotearoa outside of New Zealand please contact us: shop@artspace.org.nz

Packing – Purchases are packaged with care to ensure safe transit.

*Title for merchandise shipped internationally will pass to you upon our delivery to the carrier. You are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods. Depending on the destination you may have to pay additional taxes or import duties. Artspace Aotearoa will not be held responsible for any additional taxes or duties incurred by your country. Customs policies vary widely from country to country; contact your local customs office for more information.

Loss & Damage – In the unlikely event an item is lost or damaged in transit, we will do our best to replace the item. We may not always be able to produce an exact replacement, however we will aim to amend this in conversation with you.
Payment – We accept Visa and MasterCard through our payment service provider. We also accept payment in the gallery via Eftpos terminal. Please reach out to shop@artspace.org.nz if you would like to arrange another form of payment.

Returns – If you are unhappy with an item, please reach out to shop@artspace.org.nz and we will do our best to resolve this.

Currency – Artspace Aotearoa charges your credit card in New Zealand dollars. If you have a foreign currency credit card, the amount in New Zealand dollars will be charged to your card using your provider’s current exchange rate. Please remember that buy/sell exchange rates can differ depending on when your credit card provider processes the transaction, so the amount that appears on your credit card statement may be slightly different to the converted invoiced amount. Credit card companies may also charge international payment fees and/or commission for selling you foreign currency. Please contact your credit card provider directly for their terms and conditions.